Player Community Guidelines

Effective Date: August 1, 2024

Here at Maglev Industries, we offer a wide array of services and technologies. Our scope ranges from creative development to product launches. We are built on a broad entertainment media platform that’s the brainchild of industry veterans. But first and foremost, we are a game company at heart.

At Maglev Games, we love the games we make, we play the games ourselves, and we encourage others to have as much fun as we do. And as any player will tell you, everyone has more fun when playing in an inclusive community. But that community has to be maintained as fun, vibrant, and safe. We strongly encourage everyone to be respectful and considerate of others.

Our goal is to elevate the gaming experience. Disruptive and abusive behavior detracts from everyone’s ability to play and have fun. By following our Player Community Guidelines, we can all work together to ensure that everyone playing our games has a great time.

The purpose of our Player Community Guidelines is to help educate players about how to be upstanding community members, by giving examples of positive and negative behaviors. Let’s all do our part to play well together.

Our 5 core guidelines are:

1. PLAY RESPECTFULLY – RESPECT EACH OTHER

Players should only be challenging each other in the game, not in chat. Your intention, the context, and the impact your words and actions have on other players all matter.

Ways to play respectfully:

Communicate in a way that builds, rather than disrupts the community; we want to make a community that is comfortable coming back, rather than drive others away.

Use respectful language, even when in competition
Focus on the impact of words on others, not just your intention behind them
Learn from what bothers others, not just what you would be bothered by

Disrespectful behavior:

Do not engage in long-winded rants or responses to extreme political views or hate and/or terrorist statements.

Bullying or harassing another player
Repeatedly contacting someone who does not want to communicate
Using hate speech or slurs anywhere in the game
Using inappropriate or offensive names
Abusing, threatening, or encouraging for someone to hurt themselves or others
Sending inappropriate (e.g. violent, sexually explicit) pictures or communications in-game

2. PLAY FAIRLY – PLAY THE GAME AS INTENDED

Maglev games are created for each player to personalize their experience through their own playstyle and how they choose to engage with the features they like.

Game rules exist to ensure fair play! Abusing exploits or unapproved tools impacts a player’s experience while playing the game as intended.

Ways to play fairly:

Understand the rules of the game. See what makes the game fair. Use good social etiquette along the way.

Support healthy competition where appropriate, focusing on strategy and teamwork
Show good sportsmanship, whether winning or losing
Follow the rules of the game

Inappropriate behavior:

Stop the toxic gaming grifters who thrive on negativity – it’s exhausting

Disrupting the gameplay experience of others through abuse
Lashing out at others who play the game with a different style
Cheating or exploiting loopholes in the game, or using mechanics against their intent

3. PLAY WITH INTEGRITY – PROTECT YOUR AND OTHER PLAYERS’ IDENTITIES, AND SHARE ONLY WHAT YOU ARE MEANT TO

Many of our games support social activities that can drive players to share meaningful experiences.

However, sharing information that is private or protected, such as your or other players’ personal information or account details, can hurt that experience. Sharing personal information may also be illegal in certain circumstances, and any breaches may be punishable by law.

Ways to play with integrity:

Personal information is always confidential. Keep private information private. Play the game with good ethics.

Keep your personal account information and unique player ID private and secure
Respect your own and others’ privacy
Share content that’s meant to be shared
Communicate only with other willing players within the game’s chat function or established platforms

Not playing with integrity:

Playing with anger or a bad agenda is never a good thing for yourself or any other player. Never threaten other players with the release of their information.

Sharing others’ personal information, such as contact information
Impersonating other people or Maglev employees
Sharing or selling your account to others
Infringing on others’ intellectual property rights or personal content

4. PLAY OPENLY – BE WELCOMING TO NEW PLAYERS

A vibrant, global games community is one that is open to people of all backgrounds, abilities, nationalities, and interests, and all should feel welcome and included.

New players are joining all the time, and they look to their fellow players for advice, community, and examples to follow.

Ways to play openly:

Be friendly as new players enter the game. Be helpful as new players learn the game. Be patient as new players make mistakes.

Be welcoming
Be inclusive of new players from all backgrounds, such as those of a different race/ethnicity, gender, religion, sexuality, nationality, ability, etc.
Be helpful when talking to new players learning the game
Recognize that everyone comes to the game with different experiences
Remember that you too were a new player at one point.

Not playing openly:

Being a gatekeeper is not welcoming. Being harsh and denigrating spoils the fun. Presumptively assuming the role of game master can drive other players away.

Lashing out at those who are learning
Bullying or belittling newer players
Verbally or physically threatening or abusing any player
Daring another player to act out inappropriate or life-threatening actions
Creating cliques used to demean others
Driving players away from the game
Any behavior that attempts to take over or shut down the game

5. PLAY WITH ACCOUNTABILITY – BE RESPONSIBLE FOR YOUR ACTIONS AND THEIR IMPACT ON OTHERS

We encourage players to uphold these guidelines and communication practices across Maglev Games and community channels, in addition to the rules in our Terms of Service and rules from particular games or channels.

We will take any behaviors against these Player Community Guidelines seriously and will take appropriate actions to preserve and safeguard the player community across Maglev Games. In addition, we may address any behaviors against our Terms of Service with account consequences such as warnings, limiting access to chat functions, or suspending your account temporarily or permanently.

If you believe a player has violated our Player Community Guidelines or Terms of Service, you can reach out to customer support at MaglevGames.com/customer-support to report it to us.

Maglev Games is proud to have players from all over the world deeply engaged and passionate about gaming, who bring their diverse perspectives and experiences to our player communities.

By following our Player Community Guidelines, we can all work together to keep our communities safe, inclusive, and fun for all.

Thank you for playing and we are glad you’re here!